Privacy Policy

At Xplora, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy outlines how we collect, use, and safeguard your information when you visit or make a purchase on our website. By using our website, you consent to the practices described in this policy.

Information We Collect

When you visit our website, we may collect certain information about you, including:

• Personal identification information (such as your name, email address, and phone number) provided voluntarily by you during the registration or checkout process
• Payment and billing information necessary to process your orders, including credit card details, which are securely handled by trusted third-party payment processors
• Shipping addresses for order delivery across Sri Lanka
• Browsing information, such as your IP address, browser type, and device information, collected automatically using cookies and similar technologies
• Purchase history and product preferences

Use of Information

We may use the collected information for the following purposes:

• To process and fulfill your orders, including shipping and delivery across Sri Lanka
• To communicate with you regarding your purchases, provide customer support, and respond to inquiries or requests
• To personalize your shopping experience and present relevant product recommendations and promotions
• To improve our website, products, and services based on your feedback and browsing patterns
• To detect and prevent fraud, unauthorized activities, and abuse of our website
• To send promotional emails about new products, special offers, or other information we think you may find interesting (with your consent)

Information Sharing

We respect your privacy and do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

Data Security

We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your browsing experience, analyze website traffic, and gather information about your preferences and interactions with our website. You have the option to disable cookies through your browser settings, but this may limit certain features and functionality of our website.

Your Rights

You have the right to:

• Access and update your personal information through your account settings
• Request deletion of your personal information
• Opt-out of promotional communications at any time
• Request a copy of the personal data we hold about you
• Object to the processing of your personal information

Children's Privacy

Our website is not intended for children under the age of 18. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to the Privacy Policy

We reserve the right to update or modify this Privacy Policy at any time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we collect, use, and protect your information.

Contact Us

If you have any questions, concerns, or requests regarding our Privacy Policy or the handling of your personal information, please contact us: