Terms and Conditions

a. You must be at least 18 years old to use our website or make purchases.

b. You are responsible for maintaining the confidentiality of your account information, including your username and password.

c. You agree to provide accurate and current information during the registration and checkout process.

d. You may not use our website for any unlawful or unauthorized purposes.

a. We strive to provide accurate product descriptions, images, and pricing information. However, we do not guarantee the accuracy or completeness of such information.

b. Prices are displayed in Sri Lankan Rupees (LKR) and are subject to change without notice. Any promotions or discounts are valid for a limited time and may be subject to additional terms and conditions.

a. By placing an order on our website, you are making an offer to purchase the selected products.

b. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

c. You agree to provide valid and up-to-date payment information and authorize us to charge the total order amount, including applicable taxes and shipping fees, to your chosen payment method.

d. We use trusted third-party payment processors to handle your payment information securely. We do not store or have access to your full payment details.

a. We deliver products island-wide across Sri Lanka. We will make reasonable efforts to ensure timely shipping and delivery of your orders.

b. Shipping and delivery times provided are estimates and may vary based on your location and other factors. Standard delivery takes 2-5 business days, while Colombo & suburbs receive faster delivery in 1-2 business days.

c. Shipping charges vary based on location and order size, and will be calculated at checkout.

a. Our Returns and Refund Policy governs the process and conditions for returning products and seeking refunds. Please refer to the policy provided on our website for more information.

b. For hygiene and safety reasons, certain products may not be eligible for return once opened.

a. All content and materials on our website, including but not limited to text, images, logos, and graphics, are protected by intellectual property rights and are the property of Xplora or its licensors.

b. You may not use, reproduce, distribute, or modify any content from our website without our prior written consent.

a. In no event shall Xplora, its directors, employees, or affiliates be liable for any direct, indirect, incidental, special, or consequential damages arising out of or in connection with your use of our website or the purchase and use of our products.

b. We make no warranties or representations, express or implied, regarding the quality, accuracy, or suitability of the products offered on our website.

c. Our total liability to you for any claim arising from your use of our website shall not exceed the amount you paid for the product(s) in question.